Return & Refund Policy

Returns Policy
We are under no obligation to accept any returns or
provide any replacements. We have sole discretion in
deciding whether or not to accept returns. Mirage
Tobacco is dedicated to offering you the best quality in
our products and our service. Goods are not supplied on
a trial basis, please therefore check compatibility or
suitability for purpose with the manufacturer or other
competent body prior to ordering. Please note that once
an order is dispatched, it will be considered firm and any
subsequent cancellations which are allowed by us will be
subject to a 25% handling fee in respect of loss of profits,
goods must be returned to us at the customers expense
with in 28 days of purchase. This does not affect your
statutory rights in a consumer transaction. All sales and
products that are shipped are final. In the case of broken
merchandise upon shipment, a replacement will be
shipped. Shipping and handling charges are nonrefundable.
We know that mistakes are sometimes made, though, and
we are here to help remedy those problems.
If you have received a damaged item, please contact us by
email within 3 days of your receipt of the product. It is
important that you save all packing materials as well as
the item itself. When you contact us, we will give you
instructions on how to proceed so that we may replace
the item as quickly as possible. It is very important that
you DO NOT send the item back to us until you have
spoken or emailed one of our representatives. If the item
you received was not the item you ordered please contact
us by email within 3 days of your receipt of the product.
Again, it is important that you save all packing materials
as well as the item itself. When you reach us, well give
you instructions on how to proceed so that we may
replace the item as quickly as possible.
Once more, please DO NOT send the item back to us until
you have spoken with one of our representatives
otherwise no credit or replacement shall be given on
such items.
Mirage Tobacco will replace any Shisha the customer
feels is not of a reasonable quality, with a replacement
Shisha of the same type. There is strictly a no monetary
or replacement of another choice of Shisha policy.
Only under those circumstances may we consider
returns. All returns are subject to a 25% restocking fee,
except in the case of errors on our site or in our shipping.
In all cases the customer is responsible for the cost of
returning the faulty Shisha to us.

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